Christmas Help & Information

What date do your Christmas decorations go up?
Our Christmas decorations will be up by end of November.

If I can’t get there because of inclement weather?
Unless St Brides Spa Hotel is forced to close due to the inclement weather, we will not be able to refund or transfer bookings.

Do I have to pay for parking?
Car parking is complimentary for visitors and hotel guests at the main hotel. Car registration will be requested upon arrival.

How do I order a taxi?
Taxis can be booked from the main reception desk.

Can you send me a Christmas brochure?
We do not have a printed Christmas Brochure. All information relating to festive stays, dining and accommodation can be found on our website.

How do I inform you of dietary requirements?
Please provide us with any dietary requirements at least 48 hours before your booking, with Halal requests requiring minimum 72 hours notice.

I don’t like the menu. Can you provide something else?
Whilst we will make every effort to cater for all dietary requirements, we are unable to provide alternatives to the set menu outside of those requirements.

Can I see the special dietary menu?
Menus are available to view on our website.

How do I reduce the number of people in my party?
Please contact the events team on 01633 410252 to reduce the numbers within your party. Please note that all deposits are non refundable and non transferable.

What are your payment terms?
Unless otherwise stated, no deposit is required at the time of booking. Your credit card details will be retained as a guarantee up until the dining date.

Can I book Christmas lunch if I am not a hotel guest?
Yes, visitors and hotel guests can book online here.

Can I visit the St Brides Spa Hotel on Christmas Day if I am not a hotel guest?
Our hotel is open on Christmas Day to those who have a pre-booked reservation for either lunch or accommodation.

How do I inform you of dietary requirements?
Please provide us with any dietary requirements at least 48 hours before your booking, with Halal requests requiring minimum 72 hours notice.

I don’t like the menu. Can you provide something else?
Whilst we will make every effort to cater for all dietary requirements, we are unable to provide alternatives to the set menu outside of those requirements.

Can I see the special dietary menu?
Menus are available to view on our website.

How do I reduce the number of people in my party?
Please contact the events team on 01633 410252 to reduce the numbers within your party. Please note that all deposits are non refundable and non transferable.

What are your payment terms?
£25 per person non-refundable deposit required at time of booking, with full balance due 12 weeks prior.

How do I inform you of dietary requirements?
Please provide us with any dietary requirements at least 48 hours before your booking, with Halal requests requiring minimum 72 hours notice.

I don’t like the menu. Can you provide something else?
Whilst we will make every effort to cater for all dietary requirements, we are unable to provide alternatives to the set menu outside of those requirements.

Can I see the special dietary menu?
Menus are available to view on our website.

What are your payment terms?
New Year’s Eve is available to book as part of an accommodation package only. A 50% deposit is required at time of booking accommodation and is non-refundable, non-transferable, with the remaining balance due by 30th November.

We welcome everyone to our venues, regardless of any additional requirements they may have. We understand that everyone is different and, as a responsible organisation, we endeavour to provide an inclusive and accessible environment for all.

As you arrive at St Brides Spa Hotel, you will find 3 parking spaces outside the Hotel’s entrance which are reserved for blue badge holders. The car park itself is level and runs directly up to the front door.

To enter the hotel the front door has push pads to allow for ease of access.

The event spaces on the ground floor are level or ramp access.

There are accessible toilet facilities located opposite front desk.

A dedicated accessible toilet and changing area is located on the lower ground floor near the foot of the chair lift.

We welcome assistance animals to the hotel; please note, however, that for the animal’s safety, the hotel will not permit any animal in a ‘wet area’ of the hotel.