Hotel Receptionist

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Hotel Receptionist

St Brides Spa Hotel is a contemporary destination spa hotel located on the headlands in Pembrokeshire with elevated views of Saundersfoot Harbour.

Our luxury rooms range over several floors most with a spectacular sea view and balcony, guests can enjoy large en-suites, deluxe handmade furniture and supplementary features to ensure they have a relaxing and memorable stay.

We are currently looking for a passionate and dedicated Receptionist to join our dynamic and highly dedicated team. This role is for someone who is passionate about providing amazing customer service as well with a great eye for detail. The right candidate for the role must have an outgoing personality with a passion for delivering excellence through service.

Job Description

  • Deliver excellent customer service at all times
  • Assist in keeping Hotel reception area clean and tidy at all times
  • Complete all banking and till checks.
  • Answer telephonic and in-person and Email related queries to hotel services and resolved any issues
  • Processed guests’ check ins and outs
  • To maintain and display excellent knowledge of local area and deal with all enquiries in a professional and courteous manner whether in person, telephone and email.
  • Administer all reservations including invoicing, cancellations and no-shows, in line with company policy in a prompt and efficient manner
  • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximising bedroom and other sales opportunities
  • Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
  • Report any maintenance issues immediately to line manager/Duty Manager.
  • Be support for evacuation, in cases of emergency, acting as first point of contact for guests and emergency services
  • Maintain a personal knowledge by completing in-house and external training material when provided.
  • All training must be completed to a proficient standard
  • Always adhere to all company policies and procedures and licensing laws.
  • Carry out instructions when given by management.
  • To be punctual and maintain a professional appearance and adhere to uniform policy
  • To prioritize tasks in relevance of importance.


  • Discount on Spa retail and treatments
  • Discount on Spa and Stays for yourself and family members
  • Discount on eating in our restaurants
  • Excellent Training Opportunities
  • Personal Development Plans
  • Paid Holiday
  • Pension Scheme
  • Generous Tips
  • Cycle to work scheme
  • Meals whilst on Duty
  • Subsidised Staff Accommodation

Job Types: Full-time and Part-time available

Additional pay:
  • Tips


  • 8 hour shift
  • Day/Evening Shifts
  • Weekday and Weekends
St Brides Spa Hotel :: Hotel Receptionist :: Hotel Receptionist



St Brides Spa Hotel :: Hotel Receptionist :: Hotel Receptionist :: Hotel Receptionist

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Contact St Brides Spa Hotel

St Brides Hill, Saundersfoot, Pembrokeshire SA69 9NH

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Become part of team at St Brides! We always looking for enthusiastic, professional individuals with a can do attitude.

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