Questions & Answers

Accommodation

How do I secure my reservation?

We process a deposit of £50 per room per night to secure your reservation which is non refundable. A Pre Authorisation will be taken on arrival as a guarantee and a hold on your card. This is done for the balance of the stay plus £50.00 per night which will open up a credit to allow you to charge incidentals to your room during your stay.

What are your check in and check out times?

You may check in any time from 3.00pm. Check out is by 11.00am on the day of departure.

What is the cancellation policy?

You should cancel before 4.00pm two days prior to arrival to avoid a late cancellation charge. In the event of cancellation before this time the deposit processed at the time of booking will be kept on hold for you to use towards a future stay. If you cancel after 4.00pm then the full remaining balance of the stay will be charged unless we are able to resell the room nights.

When do you have promotions and offers?

Normally from 1st October to 31st March which is a great time to enjoy Pembrokeshire when things are a little quieter after the summer season. Please check the ‘Special Breaks’ page.

Do you have sea view rooms?

We offer the most amazing beach, coastline & harbour views from the majority of our hotel rooms. All have balconies from which to enjoy the view and take in the sea air.

Do your apartments have sea views?

Due to their location our apartments do not overlook the sea but they more than make up for this with the extra space and amenities they offer such as large living rooms and kitchen facilities.

Are all of the bedrooms ensuite?

Yes all hotel bedrooms have ensuite bathroom facilities.

Do you have disabled access?

We have a room especially equipped for disabled access. One of our best non sea view rooms has a lower super king size bed and a bathroom with a walk in wet room shower. Chairs are available which are suitable for use in the shower and we can also assist in arranging other necessary disabled equipment. An alarm has also been fitted in the bathroom should you need to gain attention. All areas inside the hotel are accessible.

Do you have a lift in the hotel?

Yes all floors can be accessed via our lift.

Are you a child friendly hotel?

Families are most welcome, we overlook the beach and are close to a number of theme parks and attractions. We have a Children’s Menu for our younger guests and
well behaved children are welcome to dine before 7.00pm.

Do you provide cots?

Some of our rooms have sofa beds that are suitable for children or a third adult.
We can provide travel cots and extra beds for an additional cost of £15.00 per night.

Do you have a babysitting service?

We will happily provide contact details for local babysitters to assist with your arrangements.

Do you have single occupancy rooms?

Each of our bedrooms are available for single occupancy.

Do you have twin rooms?

The majority of our better and best rooms are available as twins, please request a twin at the time of booking.

Do you accept pets to stay?

Yes, we welcome pets in some of our apartments. There is a supplement of £15.00 per pet per night. We ask that pets are not left unattended in the apartments in consideration for other guests.

Spa

Can my children use the Spa?

A child’s core body temperature rises faster than an adults due to its higher metabolic rate per body mass. Circulation is limited which increases cardiac demand and inability to regulate the body temperature by sweating. For this reason use of the thermal suite by children is not allowed.

Does the Spa have a swimming pool?

We do not have a swimming pool in the Spa. We have a marine hydro pool which is specifically designed as a Spa experience. It contains natural salt instead of chemicals and is heated consistently to body temperature (between 32 and 34 degrees Celsius). It also contains air loungers, which act like a Jacuzzi, and a swan neck fountain. There are swimming pools nearby we can recommend.

Does the Spa have a Jacuzzi?

We do not have a stand alone Jacuzzi but the air loungers in the marine hydro pool produce a very similar effect on the body.

Can pregnant guests use the Spa facilities?

The Thermal Suite and Hydro Pool cannot be used by pregnant women as there is a potential for the core body temperature to be affected. This can cause ill effects to the foetus.

Can pregnant guests have treatments?

During pregnancy we still offer a wide variety of treatments. These include; manicures, pedicures, facials and our New Life massage which is specifically designed for ladies who are three months pregnant or more.

Do you have a gym?

We have a Fitness Suite located away from the Spa in the hotel grounds. It has the latest exercise equipment and flat screen televisions for you to watch while working out. It is for the exclusive use of hotel residents. Children of sixteen or older may use the fitness suite if accompanied by an adult.

Can alcohol be consumed in the Spa?

Alcohol is prohibited on health grounds as it acts as a diuretic causing dehydration. The Thermal Suite will only further increase this effect. If you have consumed alcohol you should wait at least two and a half hours before going into the Thermal suite.

Does the Spa have disabled access and facilities?

The Spa has a disabled chair lift to all levels. Disabled toilet and shower facilities are available as are fully adjustable treatment couches. We have disabled access to our Thermal Suite and our Hydro Pool has access via gradual steps with a hand rail.

Restaurant

What type of food do you serve?

Please refer to ‘Food’ menu where we have sample menus for you to read.

What is the dress code in the restaurant?

We require smart / casual attire.

Do we need to reserve a table in advance of our stay?

We would always recommend this, especially at weekends. Please note that we do not accept window requests in our Cliff Restaurant purely as all our diners would like a window seat and we do not wish to disappoint anybody.

Do you cater for special occasions?

Birthdays, anniversaries and reunions are our speciality, we always do our very best to ensure your special occasion is one to remember. Please take a look at our ‘Special Occasions’ page for more details.

Do you cater for Vegetarians?

We always have a Vegetarian option on each of our menus. If the option is not to your taste our chef will gladly create an alternative.

Do you cater for those who have allergies?

We can always tailor a dish especially for those with allergies. Please let us know when you book your stay or make your table reservation of any special requirements.

Do you have disabled access?

We have full disabled access to our restaurants by means of ramps and chair lifts.

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