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Spa Therapist

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Spa Therapist


Position: Spa Therapist

Department: Spa

Responsible to: Spa Manager

The Role

To provide a professional and courteous treatment service to resident guests and external clients. To ensure a consistently outstanding treatment service is provided. To welcome our guests whether they are making enquiries, scheduling treatments or visiting our luxurious Spa facilities. You’ll also get involved in a variety of other duties such as product promotions, sales and visitor tours, carrying out security checks and reporting any maintenance issues.

Main Duties

  • To carry out all treatments listed in The St Brides Spa’s published Treatment Menu
  • To deliver treatment service levels to comply with hotel guidelines, health and safety regulations, contra-indications and ensure a consistently outstanding guest experience.
  • To maintain a clean and efficient "5 star" operation and environment to meet and exceed guest expectations
  • To ensure a consistently outstanding treatment service is provided at all times, maximising business potential from treatments and retail sales
  • Act as an ambassador of the Hotel with guests and colleagues
  • Achieve minimum sales target each month

Requirements

  • Sales centric and guest care orientated
  • Immaculate personal presentation
  • Previous experience in similar 4/5 star environment
  • Flexible work ethic and proactive approach
  • Knowledge of skincare and various product houses
  • In depth knowledge of contra-indications
  • Health and Safety awareness
  • Ability to carry out variety of treatments demonstrating confidence and competence
  • NVQ level 3 in Holistic therapies or equivalent

Person Specification

Essential Criteria

Skills and abilities

  • The ability to empathise and communicate with a diverse range of individuals
  • The ability to work under pressure
  • To build and maintain a good working relationship with colleagues and customers at all levels.
  • To be adaptable
  • To be self-motivated with the ability to complete routine and non-routine tasks as needed.
  • Good attention to detail with the ability to spot errors and question information received.
  • The ability to empathise and communicate with a diverse range of individuals.
  • Basic numeric skills – being able to do basic calculations

Qualifications

Educated to GCSE standard Maths & English or equivalent

Experience/Knowledge

  • Previous experience of working within a customer facing role
  • Experience of working with confidential information

Attributes

  • Willingness to learn how to use and maintain unfamiliar equipment or computer programmes etc
  • Must be flexible to work shifts over a 7 day period.

Desirable

  • Experience of working within a busy Spa environment


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St Brides Spa Hotel :: Spa Therapist :: Spa Therapist

 

 

St Brides Spa Hotel :: Spa Therapist :: Spa Therapist :: Spa Therapist

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Contact St Brides Spa Hotel



St Brides Hill, Saundersfoot, Pembrokeshire SA69 9NH


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